oakbet
Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is published by oakbet ("oakbet," "we," "our," or "us"), the operator of the online gaming and sports betting platform at oakbet.club. This Policy describes how oakbet collects, uses, discloses, stores, and protects the personal information of individuals ("you," "Player," or "User") who access or use the oakbet platform, including all games, betting services, promotional activities, and support channels.

This Policy is issued in compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines. It also reflects the requirements applicable to online gaming operators under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR).

This Policy applies to all personal information collected through: the oakbet website (oakbet.club), the oakbet mobile application (where available), customer support interactions via live chat, email, or phone, identity verification and KYC processes, and any marketing communications to which you have subscribed.

Data Controller Identity

For the purposes of the Philippine Data Privacy Act and this Policy, oakbet is the personal information controller in respect of the personal data collected from players accessing the oakbet platform. oakbet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with data privacy obligations. The DPO may be contacted using the details set out in Section 15 of this Policy.

Where oakbet engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and game technology suppliers — such providers act as personal information processors and are bound by data processing agreements that require them to process data only in accordance with oakbet's instructions and applicable Philippine law.

Categories of Personal Data We Collect

oakbet collects personal data across several categories, depending on the nature of your interaction with the platform. The following table summarises the categories of data collected and the context in which each is gathered:

oakbet does not collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, political affiliations, or biometric data) except where specifically required for age verification purposes and where you have provided explicit consent for such collection.

How We Collect Your Personal Data

oakbet collects personal data through the following means:

• Directly from you: When you create an oakbet account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion, you provide personal data directly to oakbet.
• Automatically during your use of the platform: Technical data — including your IP address, device identifiers, browser type, and session activity — is automatically collected when you visit or use the oakbet platform. This data is collected via cookies, web beacons, and server log files.
• From third-party service providers: oakbet may receive identity verification data from KYC service providers, fraud risk scores from fraud detection partners, and payment confirmation data from GCash, PayMaya, and banking institutions in the normal course of payment processing.
• From publicly available sources: In limited circumstances, oakbet may supplement your registration data with information from public records, including PAGCOR-maintained self-exclusion registers, to comply with regulatory obligations.

Purposes for Which We Process Your Data

oakbet processes your personal data for the following purposes:

Account and Service Delivery

• Creating and managing your oakbet account, including registration, authentication, and account settings management.
• Processing deposits and withdrawals in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other supported payment methods.
• Delivering all platform services, including casino games, live dealer tables, sports betting markets, and bingo rooms.
• Providing 24/7 customer support in English and Filipino via live chat and email.

Legal and Regulatory Compliance

• Conducting Know Your Customer (KYC) identity and age verification as required under PAGCOR regulations and the Anti-Money Laundering Act of the Philippines (AMLA).
• Monitoring account activity for signs of problem gambling and delivering responsible gaming interventions in accordance with PAGCOR guidelines.
• Maintaining records required by PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC).
• Responding to lawful requests, court orders, or directives from PAGCOR, the AMLC, NPC, or other competent Philippine authorities.

Fraud Prevention and Platform Security

• Detecting and preventing fraudulent account activity, including multi-accounting, bonus abuse, and money laundering through gaming.
• Monitoring platform access patterns to identify and block automated, scripted, or bot-assisted activity.

Marketing and Personalisation (Consent-Based Only)

• Sending promotional emails and SMS messages about oakbet bonuses, new games, and special events — but only where you have provided explicit consent to receive such communications.
• Personalising your in-platform experience based on your gaming activity and stated preferences.

Legal Basis for Processing

Under the Philippine Data Privacy Act, oakbet must have a valid legal basis for each category of personal data processing. The legal bases relied upon by oakbet are as follows:

• Contractual necessity: Processing required to perform the agreement between you and oakbet — including account creation, game delivery, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws.
• Legitimate interests: Processing conducted for fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential personalisation — where you have provided clear, affirmative consent. You may withdraw consent at any time by contacting the oakbet Data Protection team.

Disclosure and Sharing of Personal Data

oakbet does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Personal data is shared only in the following limited circumstances:

• Service providers and processors: Third-party providers engaged by oakbet to deliver specific services — including KYC verification providers, payment processors (such as GCash and PayMaya), game technology suppliers (such as Playtech and JILI), and cloud infrastructure providers — may process personal data on oakbet's behalf. All such providers are bound by data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government bodies, where required by law or pursuant to a lawful order.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, search warrant, or written request under applicable Philippine law.
• Responsible gaming registries: Where required by PAGCOR, self-exclusion data may be shared with the PAGCOR-maintained national self-exclusion register to prevent excluded persons from accessing regulated gaming platforms.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of oakbet's assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections and notification to affected players.

Cookies and Tracking Technologies

The oakbet platform uses cookies and similar tracking technologies to provide essential platform functionality, improve user experience, and — where you have consented — to deliver personalised content and measure the effectiveness of marketing activities.

Types of Cookies Used

• Strictly necessary cookies: Required for the platform to function. These include session management cookies that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that remember your language and display preferences. These cannot be disabled.
• Performance cookies: Anonymised analytics cookies that help oakbet understand how players navigate the platform — which pages are visited most, where players encounter difficulty, and how overall platform performance can be improved. These are enabled by default but may be disabled.
• Functional cookies: Cookies that enable personalised platform features, such as remembering your preferred game categories or responsible gaming settings between sessions. These require your consent.
• Marketing cookies: Cookies used to track the effectiveness of oakbet's promotional campaigns and to serve personalised promotions within the platform. These require your explicit consent and may be withdrawn at any time through your account settings.

You may manage your cookie preferences through your device's browser settings. Note that disabling strictly necessary cookies may impair the functionality of the oakbet platform. For full details of cookies in use, please refer to the Cookie Settings panel accessible from the footer of the platform.

Data Security Measures

oakbet implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. The security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the oakbet platform.
• AES-256 encryption for sensitive personal data stored in oakbet's database infrastructure, including identity documents and financial account details.
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis, with all access logged and audited.
• Two-factor authentication available to all players for account access, and mandatory for internal staff accessing player data systems.
• Regular penetration testing and security audits conducted by independent third-party cybersecurity specialists.
• Automatic account lockout following multiple failed login attempts, with notification sent to the registered email address and mobile number.
• Data breach response procedures in place, including protocols for notifying affected players and the National Privacy Commission within the timeframes required under the DPA.

Data Retention

oakbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable Philippine law. The following retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with oakbet's data destruction procedures. Anonymised data — which can no longer be linked to an identifiable individual — may be retained indefinitely for aggregate analytics and platform improvement purposes.

Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by oakbet. To exercise any of these rights, submit a written request to the oakbet Data Protection Officer using the contact details in Section 15. oakbet will respond to all verified rights requests within thirty (30) days of receipt.

• Right to be informed: The right to know what personal data oakbet holds about you, how it is being used, and on what legal basis — as set out in this Policy.
• Right of access: The right to request a copy of the personal data oakbet holds about you. Requests are fulfilled free of charge for the first copy per calendar year; subsequent requests within the same year may incur a reasonable administrative fee.
• Right to correction: The right to request correction of any inaccurate, incomplete, or outdated personal data in your oakbet account. Minor corrections (such as updating your contact number) can often be made directly through your account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that deletion requests cannot be fulfilled where retention is required by PAGCOR regulations, AMLA obligations, or other applicable Philippine law.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
• Right to object: The right to object to certain categories of processing, including processing based on legitimate interests and direct marketing. Objections to marketing processing will be actioned immediately.
• Right to block or restrict processing: The right to request that oakbet restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to complain: If you are unsatisfied with how oakbet has handled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at [email protected] or through the NPC's online complaint portal.

Children's Privacy and Minors

The oakbet platform is strictly intended for adults aged 21 and above. oakbet does not knowingly collect personal data from individuals below the age of 21. The minimum age of 21 for participation in casino-style gaming is a requirement under PAGCOR regulations applicable to online gaming in the Philippines.

We encourage parents and guardians to monitor their children's online activity and to use parental control tools available through Philippine mobile network operators, including Globe and Smart, to restrict access to gambling websites on devices accessible to minors.

International Data Transfers

Some of oakbet's service providers — including cloud infrastructure providers and certain game technology suppliers — may process personal data outside the Philippines. Where personal data is transferred internationally, oakbet ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to that required under the Philippine Data Privacy Act.

Such safeguards may include: contractual clauses approved by or consistent with the standards of the National Privacy Commission of the Philippines, transfers to countries recognised by the NPC as providing an adequate level of data protection, or binding corporate rules where applicable.

Where oakbet's primary data processing for Philippine players is conducted by servers located in the Philippines or within jurisdictions recognised by the NPC as providing adequate protection, this will be stated in the relevant Data Processing Agreement disclosed upon request.

Changes to This Privacy Policy

oakbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material — meaning they significantly affect your rights or the way your personal data is used — oakbet will provide not less than fourteen (14) days' prior notice via your registered email address or via a prominent notice on the platform.

The version of this Policy published on the oakbet platform at any given time is the current binding version. The effective date shown at the top of this Policy indicates when the current version entered into force. We encourage you to review this Policy periodically to remain informed about how your personal data is being protected.

Your continued use of the oakbet platform following the effective date of any updated Policy constitutes your acknowledgment of and agreement to the updated Policy. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting the oakbet support team.

Contact and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by oakbet, please contact the oakbet Data Protection Officer through the following channels:

If you are not satisfied with oakbet's response to your privacy concern, you have the right to escalate the matter to the National Privacy Commission of the Philippines. The NPC's contact details and online complaint portal are available at the NPC's official website.

This Privacy Policy was last reviewed and updated on 1 January 2026. The version number is 1.0.